Six weeks before departure
What this destination requires of this traveller’s documents, in plain language, early enough that a passport can still be renewed.
THE MOMENT IT BREAKS
At the desk, without the document.
Somebody arrives at check-in with a passport that expires inside the window, no onward ticket, and no idea a transit visa applied. The information existed in the confirmation email in March. Nobody reads the confirmation email in March.
TODAY
Confirmation email → PDF attachment → a website with a hundred countries on it
The requirement gets found at the desk, by the agent, out loud.
WITH THIS
Scan → this itinerary → what you need before you leave → what happens on arrival → tomorrow morning
And you can see which requirement travellers miss most.
THE WORDS NOBODY DEFINES
They signed next to every one of these.
Ask anybody a week later what any of them means. The document defined them. Defining a word is not the same as somebody knowing it.
- Entry requirements
- Transit visa
- Passport validity window
- Onward ticket
- Customs declaration
- Duty-free allowance
- Transfer
- Tender port
- Shore excursion
- All-aboard time
- Port agent
- Insurance excess
- Baggage allowance
- Local transport pass
THREE MOMENTS
Not a benefit. A minute on a specific day.
The first hour on the ground
Which exit, which transport, what happens if you are caught without a validated ticket, and how to reach the address on the booking. Downloaded before they lose signal.
The night before the port
Tomorrow’s stop, before they step off the ship: what a tender is, what all-aboard time means, what to carry, and what the local transport actually is.
THE SAME ENGINE, EVERY CYLINDER
Explained, then actually learned.
Lessons
Two minutes on one thing, in plain language, built only from the material the institution already approved.
Audio
Read aloud, so somebody who will not sit down and read it can still hear all of it.
Thirteen languages
Delivered in the language spoken at home, not translated at the counter by whoever is on shift.
Knowledge checks
Two questions confirm it landed, so understanding is evidenced rather than assumed.
Share it
Forwarded to the daughter, the spouse, the person who was not in the room and is doing the remembering.
A record
What was presented, when, in which language, and which parts had to be explained twice.
HOW IT GETS THERE
One code on the booking confirmation.
No app, no account, no integration with your reservation system. It prints on the confirmation you already send, and it carries the itinerary, never the traveller.
APPLY FOR A LICENCE →